Ericsson iPECS UCP

iPECS UCP Unified Communications

iPECS UCP Ericsson-LG Enterprise’s unified communications platform is designed to help organisations communicate and collaborate with all of their stakeholders. iPECS Unified Communications helps people across your business be more productive and efficient regardless of their location or chosen device.

Simple Unified Communications

iPECS Unified Communications (UC) capability is built-in to the iPECS UCP. Users can use voice, video, instant messaging, conference calls and visual voicemail; all in one simple and easy to use platform. It is designed to be intuitive and provide your team easy to use tools and features.

Increase reliability and flexibilty with distribution architecture

Total reliability is the only option for your communications. iPECS UCP is designed to deliver complete resilience through geographic redundancy and inherent modular architecture.

Anytime and anywhere connectivity

Access the power of your device or location using a smartphone, tablet or PC applications.

Integrated applications tailored to your needs

iPECS UCP is designed to offer a range of enhanced applications from Ericsson–LG and other specialist application providers. Integration into standard office applications such as Microsoft Outlook or Lynx as well as other applications means your communications are truly integrated.

Leverage the latest standards-based technologies

iPECS UCP helps you to make the most of the latest network technologies; such as SIP, optimise calls costs using Wi-Fi or use in-built voice conferencing to save on external conference services.

Scale with your growth

iPECS UCP is designed to deliver the flexibility you need as your organisation grows. Your communications can easily adapt to meet changing needs.

Building blocks for your Unified Communications strategy

System Features

Built-in Voicemail and Auto Attendant

  • Voicemail includes message broadcast, email and mobile notification
  • Auto Attendant delivers recorded announcements to direct callers to the proper destination
  • Offers all the common voicemail functionality

Built-in Automatic Call Distribution(ACD)

  • Flexible incoming call routing
  • Real-time agent monitoring and call record statistics
  • Event messages for management reporting

Mobile Extension

  • Allows your mobiles to place and receive calls through the system
  • Calls sent your user’s iPECS phone and mobile simultaneously

Powerful Call Handling Features

  • iPECS UCP provides more than 300 features for call handling

Embedded SIP

  • The system supports SIP trunking and 3rd party SIP based devices and applications

Embedded Hotel Features

  • iPECS UCP has embedded hotel features with a PMS interface
  • Supports standard hotel features like Check-in/Out, room status, billing, emergency call, wake up, mini-bar integration and customer information
  • License required


iPECS UCS main features

  • Call Control: Control calls and telephony from your desktop
  • Click to Call: A simple mouse click to dial numbers from your screen
  • Chat Instant Messaging: Chat to colleagues and collaborate on simple questions and information
  • Call Through/Call Back: Call through your main office system and secure reliable and cost effective call rates
  • Outlook Integration: Outlook contact and schedule synchronisation
  • Audio Conference Manager: Voice conference – easily invite attendees using drag and drop
  • Video Conference and Collaboration: Video conference up to six colleagues on UCS premium
  • Visual Voicemail: Manage your voicemail on your PC, smartphone or tablet

Integrated Presence

  • Instant access to colleagues availability
  • Quickly find colleagues who are available and save time and money with more efficient first time contact
  • Integrated “do not disturb” presence setting is available across UCS and phone

Instant Messaging, SMS and Note

  • Simply invite others to drag and drop
  • Leave notes for offline UCS users so they can contact you as soon as they come back online

Auto Call

  • Call pop-up shows callers information
  • Outlook pop-up shows caller’s contact information in Microsoft Outlook

Audio Conference

  • Simple to use Audio Conference Manager
  • Use built-in audio conference system and increase capacity with MCIM conferencing module
  • Easy conference organisation through PV application with drag and drop
  • Features for conference control (Invite / Master change / Mute / Lock / Record)

Video Call

  • One-to-One video calls from UCS desktop and mobile client
  • QCIF, CIF, 4CIF video resolution

Video Conference

  • Face-to-Face conferences with colleagues
  • Maximum six party and eight group video conference
  • Quick ad-hoc conference setup
  • Meet me conference and email notification
  • Application sharing during conference
  • Remote monitoring, still shot and recording
  • Presentation mode
  • Multi-party on UCS Premium


  • Integrate iPECS telephone into your desktop and PC applications
  • Easy dialling from web browser or Microsoft Windows applications

Call Control

  • Manage your calls from the desktop with iPECS UCS
  • Call control with simple one click or drag and drop
  • Answer / Disconnect / Deny / Transfer / Hold / Park

Visual Voicemail

  • Easy retrevial of voicemail through iPECS Visual Voicemail application
  • Supporting desktop client and mobile client

Outlook Synchronisation

  • Synchronisation with Microsoft Outlook Contacts and schedule
  • Contacts registered to Microsoft Outlook synchronised to iPECS UCS users’ Private Director
  • If Private option is activated, the schedule is not opened to the shared users from the IPECS UCS

Microsoft Exchange Server Integration

  • More precise schedule synchronisation with Exchange Server
  • Outlook schedule synchronisation with or without UCS login
  • Option 1: Integration with local MS Outlook client
  • Option 2: Synchronisation between Exchange server and UCS Server
  • Exchange Server Integration on UCS Premium


  • File Send
  • Program sharing application – share documents, spreadsheets and presentations
  • Share desktop screen with users
  • Web Push – share web page address with other UCS users
  • Whiteboard – share drawings and free-form text
  • Collaboration on UCS Premium


ipecs attendent

iPECS Attendant

  • An operator console which helps your receptionist or front desk staff handle high volumes of calls
  • Operating without desktop phone
  • Call recording
  • Call statistics
  • Call history
  • Presence, shortcuts and on screen call control client
ipecs ipcr


  • A call recording and monitoring solution tightly integrated with iPECS call platforms and contact centres
  • Centralised or distributed call recording
  • Encryption enabled call recording
  • Multi-party conference call recording up to 32 party access
    Extension and trunk based recording
  • Announcement file play during call
ipecs nms


  • A powerful web-based Network Management tool designed to permit rapid response to system alarms, provide remote access, analyze system statics and provide issue alarm notification
  • Fault management and real-time system monitoring
  • Web-based client access
  • Traffic statistics
  • Monitor up to 500 sites
  • Collaboration on UCS Premium
ipecs ccs


  • Multi-channel IP Contact Centre Solution package is optimally integrated with iPECS platform
  • CCS Q: Multi-channel Inbound CC
  • CCS Desk: Agents desktop software
  • CCS Report: Monitoring and reports
  • CCS Record: On demand scheduled
  • CCS Chat: Live internet chat
  • CCS Social: Twitter and Facebook
  • CCS IVR: empowers self-service



  • Designed for users across the business to access the full power and functionality of the iPECS platform
  • HD Voice


  • Mid-range phone designed for users across your business requiring access to the full range of iPECS features and functions.
  • HD Voice
  • Electronic switchhook compatible
  • Bluetooth


  • Mid-range phone designed for users across your business requiring access to the full range of iPECS features and functions.
  • 10 programmable feature keys with 3 colour LED
  • Gigabit support
  • HD Voice
  • Electronic Hook switch compatible
  • Bluetooth


  • High call volume or management phone with 30 LCD programmable buttons to quickly access features and see colleagues presence across three pages
  • Integrated presence indication helping users see colleagues availability
  • Gigabit support
  • HD Voice
  • Electronic hook Switch Compatible
  • Bluetooth


  • Reception attendant handset with 40 LCD programmable flexible keys viewable over four pages
  • Integrated presence indication helping users see colleagues availability
  • Gigabit support
  • HD Voice
  • Electronic hook switch Compatible
  • Bluetooth


  • TDM DECT handset for roaming access to iPECS in your office or warehouse
  • Bluetooth connectivity for headset use
  • Speakerphone function


  • The iPECS LIP-9071 is a top-of-the-range sleek desk phone
  • 7-inch HD touch screen with physical buttons for dialing that many customers prefer
  • HD video calling at your fingertips
  • Built-in HDMI to allow connection of an external monitor and camera to give you the large screen video conference experience
  • Install your favorite Android apps* from the Google Play Store, such as Spotify, YouTube, news or weather
  • Bluetooth and WiFi enabled, so you can attach a dongle to give you access to features such as Bluetooth cordless headsets
  • NFC service that allows you to create a smart office with Hot Desking, by enabling user to login with simple tagging

Ericsson-LG UCP Video

iPECS Ericsson LIP-9071 User guide

Ericsson-LG Collaboration

iPECS Ericsson -LG LIP-9030 and LIP-9040 User guide