AVD Communications Privacy Policy

At AVD Communications, we take privacy very seriously. We provide our privacy policy (Policy) to ensure that we communicate to you, in the clearest way possible, how we treat personal information. We encourage you to read this Policy carefully. It will help you make informed decisions about sharing your personal information with us.
By accessing our website and using our Services, you consent to the terms of this Policy and agree to be bound by it.
AVD Communications collects your personal information. AVD Communications may collect personal information directly from you when you:

  • Register to use our services,
  • Use our services,
  • Contact the AVD Communications support team, and
  • Visit our Website.

you can always choose not to provide your personal information to AVD Communications, but it may mean that we are unable to provide you with the Service.
AVD Communications may receive personal information from you about others.
Through your use of our Services, AVD Communications may also collect information from you about someone else. If you provide AVD Communications with personal information about someone else, you must ensure that you are authorised to disclose that information to AVD Communications and that, without AVD Communications taking any further steps required by applicable data protection or privacy laws, AVD Communications may collect, use and disclose such information for the purposes described in this Policy. This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which the information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, AVD Communication’s identity, and how to contact AVD Communications.
Where requested to do so by AVD Communications, you must also assist AVD Communications with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.
AVD Communications collects, holds, and uses your personal information for limited purposes.
AVD Communications collects your personal information so that we can provide you with the Service and any related services you may request. In doing so, AVD Communications may use the personal information we have collected from you for purposes related to the Services including to: verify your Identity, administer the Service, notify you of new or changed services offered in relation to the Service, carry out marketing or training relating to the Service, assist with the resolution of technical support issues or other issues relating to the Service, comply with laws and regulations in applicable jurisdictions, and communicate with you.
By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. AVD Communications will only use your personal information for the purposes described in this Policy or with your express permission.
AVD Communications can aggregate your non-personally identifiable data
By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. AVD Communications will only use your personal information for the purposes described in this Policy or with your express permission.
AVD Communications can aggregate your non-personally identifiable data
By using the Service, you agree that AVD Communications can access, aggregate and use non-personally identifiable data AVD Communications has collected from you. This data will in no way identify you or any other individual.
AVD Communications may use this aggregated non-personally identifiable data to:

  • Assist us to better understand how our customers are using the Service,
  • provide our customers with further information regarding the uses and benefits of the Service,
  • enhance small business productivity, including by creating useful business insights from that aggregated data and allowing you to benchmark your business’ performance against that aggregated data, and
  • otherwise to improve the Service.

AVD Communications holds your personal information on servers located in Australia.
All Data, including personal and non-personal information, that is entered into the Service by you, or automatically imported on your instruction, is transferred to AVD Communication’s servers as a function of transmission across the Internet. By using the Service, you consent to your personal information being transferred to our servers as set out in this Policy.
Currently our servers are located in Australia. If the location of our servers changes in the future, we will update this Policy. you should review our Policy regularly to keep informed of any updates.
By providing your personal information to AVD Communications, you consent to AVD Communications storing your personal information on servers within AVD Communication’s effective control at all times.
If you do not want your personal information to be transferred to our server, you should not provide AVD Communications with your personal information or use the Service.
AVD Communications takes steps to protect your personal information.
AVD Communications is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities and all Data transferred between you and the Service is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
AVD Communications only discloses your Personal Information in limited circumstances.
AVD Communications will only disclose the personal information you have provided to us to entities outside of AVD Communications if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the Service.
AVD Communications will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that AVD Communications may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
you may request access to your personal information
It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. you may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at contact@avdcomms.com.au
AVD Communications will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested. In some circumstances, it may be necessary for us to seek to arrange access to your personal information through a mutually agreed intermediary (for example, the Subscriber).
We’ll only keep your personal information for as long as we require it for the purposes of providing you with the Service. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
you can opt-out of any email communications
AVD Communications sends billing information, product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. AVD Communications will remove you at your request.
AVD Communications has a privacy complaints process
If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:

  • by e-mail at contact@avdcomms.com.au

Our Privacy Officer will endeavor to:

  • provide an initial response to your query or complaint within 10 business days, and
  • investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

This policy may be updated from time to time
AVD Communications reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. AVD Communications will make every effort to communicate any significant changes to you via email or notification via the Service. your continued use of the Service will be deemed acceptance of any amended Policy.