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Ericsson iPECS UCP

iPECS UCP Unified Communications

iPECS UCP Ericsson-LG Enterprise’s unified communications platform is designed to help organisations communicate and collaborate with all of their stakeholders. iPECS Unified Communications helps people across your business be more productive and efficient regardless of their location or chosen device.

Simple Unified Communications

iPECS Unified Communications (UC) capability is built-in to the iPECS UCP. Users can use voice, video, instant messaging, conference calls and visual voicemail; all in one simple and easy to use platform. It is designed to be intuitive and provide your team easy to use tools and features.

Increase reliability and flexibilty with distribution architecture

Total reliability is the only option for your communications. iPECS UCP is designed to deliver complete resilience through geographic redundancy and inherent modular architecture.

Anytime and anywhere connectivity

Access the power of your device or location using a smartphone, tablet or PC applications.

Integrated applications tailored to your needs

iPECS UCP is designed to offer a range of enhanced applications from Ericsson–LG and other specialist application providers. Integration into standard office applications such as Microsoft Outlook or Lynx as well as other applications means your communications are truly integrated.

Leverage the latest standards-based technologies

iPECS UCP helps you to make the most of the latest network technologies; such as SIP, optimise calls costs using Wi-Fi or use in-built voice conferencing to save on external conference services.

Scale with your growth

iPECS UCP is designed to deliver the flexibility you need as your organisation grows. Your communications can easily adapt to meet changing needs.

Building blocks for your Unified Communications strategy

System Features

Built-in Voicemail and Auto Attendant

Voicemail includes message broadcast, email and mobile notification
Auto Attendant delivers recorded announcements to direct callers to the proper destination
Offers all the common voicemail functionality

Built-in Automatic Call Distribution(ACD)

Flexible incoming call routing
Real-time agent monitoring and call record statistics
Event messages for management reporting

Mobile Extension

Allows your mobiles to place and receive calls through the system
Calls sent your user’s iPECS phone and mobile simultaneously

Powerful Call Handling Features

iPECS UCP provides more than 300 features for call handling

Embedded SIP

The system supports SIP trunking and 3rd party SIP based devices and applications

Embedded Hotel Features

iPECS UCP has embedded hotel features with a PMS interface
Supports standard hotel features like Check-in/Out, room status, billing, emergency call, wake up, mini-bar integration and customer information
License required

iPECS UCP OVERVIEW

iPECS UCS main features

Call Control: Control calls and telephony from your desktop
Click to Call: A simple mouse click to dial numbers from your screen
Chat Instant Messaging: Chat to colleagues and collaborate on simple questions and information
Call Through/Call Back: Call through your main office system and secure reliable and cost effective call rates
Outlook Integration: Outlook contact and schedule synchronisation
Audio Conference Manager: Voice conference – easily invite attendees using drag and drop
Video Conference and Collaboration: Video conference up to six colleagues on UCS premium
Visual Voicemail: Manage your voicemail on your PC, smartphone or tablet

Integrated Presence

Instant access to colleagues availability
Quickly find colleagues who are available and save time and money with more efficient first time contact
Integrated “do not disturb” presence setting is available across UCS and phone

Instant Messaging, SMS and Note

Simply invite others to drag and drop
Leave notes for offline UCS users so they can contact you as soon as they come back online

Auto Call

Call pop-up shows callers information
Outlook pop-up shows caller’s contact information in Microsoft Outlook

Audio Conference

Simple to use Audio Conference Manager
Use built-in audio conference system and increase capacity with MCIM conferencing module
Easy conference organisation through PV application with drag and drop
Features for conference control (Invite / Master change / Mute / Lock / Record)

Video Call

One-to-One video calls from UCS desktop and mobile client
QCIF, CIF, 4CIF video resolution

Video Conference

Face-to-Face conferences with colleagues
Maximum six party and eight group video conference
Quick ad-hoc conference setup
Meet me conference and email notification
Application sharing during conference
Remote monitoring, still shot and recording
Presentation mode
Multi-party on UCS Premium

Click-to-Call

Integrate iPECS telephone into your desktop and PC applications
Easy dialling from web browser or Microsoft Windows applications

Call Control

Manage your calls from the desktop with iPECS UCS
Call control with simple one click or drag and drop
Answer / Disconnect / Deny / Transfer / Hold / Park

Visual Voicemail

Easy retrevial of voicemail through iPECS Visual Voicemail application
Supporting desktop client and mobile client

Outlook Synchronisation

Synchronisation with Microsoft Outlook Contacts and schedule
Contacts registered to Microsoft Outlook synchronised to iPECS UCS users’ Private Director
If Private option is activated, the schedule is not opened to the shared users from the IPECS UCS

Microsoft Exchange Server Integration

More precise schedule synchronisation with Exchange Server
Outlook schedule synchronisation with or without UCS login
Option 1: Integration with local MS Outlook client
Option 2: Synchronisation between Exchange server and UCS Server
Exchange Server Integration on UCS Premium

Collaboration

File Send
Program sharing application – share documents, spreadsheets and presentations
Share desktop screen with users
Web Push – share web page address with other UCS users
Whiteboard – share drawings and free-form text
Collaboration on UCS Premium

iPECS ENHANCED APPLICATIONS

iPECS Attendant

An operator console which helps your receptionist or front desk staff handle high volumes of calls
Operating without desktop phone
Call recording
Call statistics
Call history
Presence, shortcuts and on screen call control client

iPECS IPCR

A call recording and monitoring solution tightly integrated with iPECS call platforms and contact centres
Centralised or distributed call recording
Encryption enabled call recording
Multi-party conference call recording up to 32 party access
Extension and trunk based recording
Announcement file play during call

iPECS NMS

A powerful web-based Network Management tool designed to permit rapid response to system alarms, provide remote access, analyze system statics and provide issue alarm notification
Fault management and real-time system monitoring
Web-based client access
Traffic statistics
Monitor up to 500 sites
Collaboration on UCS Premium

iPECS CCS

Multi-channel IP Contact Centre Solution package is optimally integrated with iPECS platform
CCS Q: Multi-channel Inbound CC
CCS Desk: Agents desktop software
CCS Report: Monitoring and reports
CCS Record: On demand scheduled
CCS Chat: Live internet chat
CCS Social: Twitter and Facebook
CCS IVR: empowers self-service

TERMINALS

LIP-9002

Designed for users across the business to access the full power and functionality of the iPECS platform
HD Voice

LIP-9010

Mid-range phone designed for users across your business requiring access to the full range of iPECS features and functions.
HD Voice
Electronic switchhook compatible
Bluetooth

LIP-9020

Mid-range phone designed for users across your business requiring access to the full range of iPECS features and functions.
10 programmable feature keys with 3 colour LED
Gigabit support
HD Voice
Electronic Hook switch compatible
Bluetooth

LIP-9030

High call volume or management phone with 30 LCD programmable buttons to quickly access features and see colleagues presence across three pages
Integrated presence indication helping users see colleagues availability
Gigabit support
HD Voice
Electronic hook Switch Compatible
Bluetooth

LIP-9040

Reception attendant handset with 40 LCD programmable flexible keys viewable over four pages
Integrated presence indication helping users see colleagues availability
Gigabit support
HD Voice
Electronic hook switch Compatible
Bluetooth

GDC-500H

TDM DECT handset for roaming access to iPECS in your office or warehouse
Bluetooth connectivity for headset use
Speakerphone function

LIP-9071

The iPECS LIP-9071 is a top-of-the-range sleek desk phone
7-inch HD touch screen with physical buttons for dialing that many customers prefer
HD video calling at your fingertips
Built-in HDMI to allow connection of an external monitor and camera to give you the large screen video conference experience
Install your favorite Android apps* from the Google Play Store, such as Spotify, YouTube, news or weather
Bluetooth and WiFi enabled, so you can attach a dongle to give you access to features such as Bluetooth cordless headsets
NFC service that allows you to create a smart office with Hot Desking, by enabling user to login with simple tagging